Last updated: May 31, 2026
We collect information you provide when registering, booking pickups, or contacting us — including your name, email address, phone number, and pickup location.
We use your data to process bookings, send service notifications, improve our platform, and communicate updates. We never sell your personal data to third parties.
Your information is shared only with vendors needed to fulfil your service requests, and with payment processors (e.g. M-Pesa) to complete transactions securely.
All data is encrypted in transit and at rest using industry-standard protocols. We conduct regular security reviews to protect your information.
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond within 14 business days.
We use cookies to maintain your session and improve user experience. You may disable cookies in your browser settings, though some features may not function correctly.
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
EcoWaste is not directed at individuals under 18. We do not knowingly collect personal data from minors.
We may update this policy periodically. We will notify registered users of significant changes via email or platform notification.
EcoWaste Kenya · Nairobi, Kenya · privacy@ecowaste.co.ke